Overview

RunWells stands behind the quality of our hardware equipment and accessories. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure customer satisfaction while protecting our business interests.

Return Eligibility

General Return Conditions

Items are eligible for return if they meet the following criteria:

• Returned within 30 days of delivery date
• Items are in original unused condition
• All original packaging, accessories, and documentation included
• No physical damage or modifications
• Return authorization (RMA) number obtained

Non-Returnable Items

The following items cannot be returned:

• Custom-configured or modified equipment
• Items damaged by customer misuse
• Software licenses and digital products
• Items without original packaging
• Consumable items (cables, adapters)
• Items returned after 30-day window

Return Process

To initiate a return, follow these steps:

• Contact our customer service team to obtain an RMA number
• Package the item securely with all original accessories and documentation
• Ship the item to our designated return address using a trackable shipping method
• Include the RMA number clearly on the package
• We recommend using insurance for high-value items

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Exchanges

We accept exchanges for different models or sizes subject to availability and price differences. To exchange an item:

• Follow the standard return process
• Specify your desired replacement item
• Pay any price difference if applicable
• The new item ships after return is processed

Defective Items and Warranty

Defective Item Returns

For items that arrive defective or damaged:

• Report within 48 hours of delivery
• Provide photos of damage or defect
• We will provide expedited replacement or refund
• We cover all return shipping costs for defective items

Warranty Claims

Warranty-related returns must meet the following criteria:

• Within manufacturer warranty period
• Proof of purchase required
• May be handled directly with manufacturer
• We assist with warranty claim process

Special Circumstances

High-Value Items

Items over $1,000 have additional requirements:

• Manager approval required for returns
• Extended processing times
• Additional documentation may be required

Bulk Orders

Special return terms may apply to bulk purchases. Contact our sales team for specific return policies on large orders.

Dispute Resolution

If you disagree with our return decision:

• Contact our customer service manager
• Provide additional documentation if available
• We will review the case within 2 business days
• Final decisions will be communicated in writing

Contact Information

For returns and refunds:

• Email: info@runwells.com
• Phone: +1-806-305-3242
• Address: 1234 Harbor Pointe Drive, Suite 600, Orlando, FL 32801, United States
• Business Hours: 24×7, 365 Days

Policy Updates

This return and refund policy may be updated periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of any policy changes.

This policy is designed to provide fair and transparent return and refund procedures while ensuring the quality and integrity of our products and services.