Important Security Notice

PROTECT YOURSELF FROM FRAUD

RunWells is committed to protecting our customers from fraudulent activities. Please read this important information to help safeguard yourself and your transactions.

1. COMMON FRAUD SCHEMES TO AVOID

Phishing Attempts

• Fraudsters may send fake emails claiming to be from RunWells
• Never click links in unexpected emails
• We will NEVER ask for your password via email
• Be wary of emails demanding immediate payment

Fake Websites

• Always verify you're on the official runwells.com domain
• Look for the secure lock icon in your browser
• Avoid sites with misspelled or similar domain names
• Extremely low prices may indicate fraud

Payment Fraud

• Be cautious of requests for wire transfers
• Verify all cryptocurrency payment addresses
• We do not accept gift card payments
• Beware of overpayment with refund requests

2. IDENTIFYING FRAUDULENT COMMUNICATIONS

Red Flags in Emails

• Poor grammar and spelling errors indicate potential fraud
• Generic greetings instead of your name suggest suspicious activity
• Urgent language creating false time pressure should raise concerns
• Requests for sensitive information via email are never legitimate

Suspicious Phone Calls

• Unsolicited calls claiming to be from our company should be verified
• High-pressure sales tactics are not our standard practice
• Requests for immediate payment over the phone are suspicious
• We will never ask for passwords or login credentials by phone

3. WEBSITE SECURITY VERIFICATION

Official Domain Verification

• Check the URL carefully for misspellings or extra characters
• Look for the secure HTTPS connection and lock icon
• Verify our SSL certificate is valid and current

Warning Signs of Fake Sites

• Poor website design or functionality may indicate fraud
• No return policy or terms of service should raise concerns
• Missing contact information or physical address is suspicious
• Prices significantly below market value may indicate scams

4. SOCIAL MEDIA AND MARKETPLACE SCAMS

Suspicious Sellers

• Sellers who pressure you to buy immediately should be avoided
• Requests for payment before product verification are suspicious
• Unwillingness to provide business credentials is a red flag
• Sellers with no physical business address should be questioned
• Requests for unusual payment methods indicate potential fraud

5. WHAT TO DO IF YOU SUSPECT FRAUD

Immediate Actions

• Cease all communication with suspected fraudsters immediately
• Never send payment if you suspect fraud
• Document everything by saving emails, screenshots, and phone numbers
• Contact us to report the incident to RunWells immediately

Report Fraud

• Contact RunWells at info@runwells.com
• Report to the FTC at reportfraud.ftc.gov
• File a complaint with FBI IC3 at ic3.gov
• File a report with local police authorities

Financial Protection

• Contact your bank to report unauthorized transactions immediately
• Dispute fraudulent charges with your credit card company
• Monitor your credit reports for suspicious activity
• Consider identity theft protection services if personal information was compromised

6. OUR COMMITMENT TO SECURITY

Security Measures

• All transactions are encrypted with SSL technology
• We use secure payment processing systems
• Customer data is protected with industry-standard security protocols
• Regular security audits ensure system integrity

Legitimate Communication Channels

• Official emails come from @runwells.com domain only
• We provide multiple contact methods for verification
• All legitimate communications include proper company branding
• Customer service representatives can verify their identity upon request

7. CUSTOMER EDUCATION AND AWARENESS

Best Practices for Safe Shopping

• Always shop directly from our official website
• Verify seller credentials before making purchases
• Use secure payment methods with fraud protection
• Keep records of all transactions and communications

Staying Informed

• Follow our official social media channels for security updates
• Subscribe to our newsletter for important announcements
• Check our website regularly for fraud alerts and security notices
• Report any suspicious activity to help protect other customers

8. LEGAL DISCLAIMER

RunWells takes fraud prevention seriously but cannot guarantee complete protection against all fraudulent activities. Customers are responsible for exercising due diligence and following safe practices when conducting online transactions.

Stay Safe, Stay Vigilant!

Your security is our priority. Together, we can prevent fraud and protect our community.