Yes, we only sell brand new, factory-sealed hardware sourced directly from trusted manufacturers and authorized distributors.

We typically dispatch in-stock units within 48 hours after payment confirmation. Shipping times are estimates and may vary based on your location and product availability.

Shipping charges are calculated automatically at checkout based on product type, weight, and destination. Simply enter your postal code/ZIP to see the exact cost. Please note that duties and taxes are set by your local authority and aren't included in our pricing. We declare the full value and correct HS codes for customs.

Most hardware products include a manufacturer warranty (typically 180–365 days; varies by model and manufacturer). RunWells does not provide an independent warranty, but we'll assist with RMA submissions and warranty claims as needed.

We accept Cryptocurrency and Bank Transfer (Wire). We do not accept cash or credit/debit cards at this time. Always verify payment details on your official invoice or by emailing info@runwells.com.

You'll receive tracking details via email once your order is shipped. You can also track your order anytime by visiting our Track Order page and entering your order number.

We accept returns within 30 days of delivery for unopened, factory-sealed products in original packaging. Products must be unused and in resalable condition. Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please contact us at info@runwells.com to initiate a return.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Customs duties, taxes, and import fees are the responsibility of the customer and are not included in our pricing.

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a replacement or full refund at no additional cost to you. Your satisfaction is our priority.

Yes, we offer competitive bulk pricing for large orders and wholesale partnerships. Contact our sales team at sales@runwells.com with your requirements, and we'll provide a custom quote tailored to your needs.

You can cancel or modify your order within 24 hours of placing it, as long as it hasn't been shipped yet. Please contact us immediately at info@runwells.com with your order number. Once shipped, cancellations are not possible, but you can return the product following our return policy.

Our customer support team is available 24/7 to assist you. You can reach us via email at info@runwells.com, through our live chat on the website, or by visiting our Contact page. We typically respond within 2-4 hours.